ICEGATE Helpdesk for RODTEP grievances
Trade Notice No. 20/2022-23 Dated: 31st October, 2022
Subject:- ICEGATE Helpdesk for redressal of RoDTEP related grievances - reg
Members of Trade and Industry may note that for resolution/examination of exporter grievances related to scroll out of shipping bills, generation of e-scrips and transfer of e-scrips under RoDTEP Scheme, mechanism of "ICEGATE Helpdesk", which is available to the exporters 24*7 is functional. In this an exporter can lodge a grievance either by voice interaction by calling at Toll Free No. 1800-3010-1000 or by emailing at email@example.com. Thereafter, a unique ticket/incident number is generated which the exporter receives for record/follow up.
In case the RoDTEP grievance continues, the exporter may approach the higher authority at email: firstname.lastname@example.org
This is issued with the approval of competent authority.